/**
 * Connected ETC — Production CSS Design System
 * Comprehensive styling for call center platform
 * Font stack: Sora (UI), Source Code Pro (Code), Carrol (Branding)
 */

/* ============================================================================
   FONT FACES
   ============================================================================ */

@font-face {
  font-family: 'Carrol';
  src: 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) format('opentype');
  font-weight: normal;
  font-style: normal;
}

@import url('https://fonts.googleapis.com/css2?family=Sora:wght@300;400;500;600;700&family=Source+Code+Pro:wght@400;500;600;700&display=swap');

/* ============================================================================
   RESET & BASE STYLES
   ============================================================================ */

*, *::before, *::after {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

html, body {
  width: 100%;
  height: 100%;
}

body {
  font-family: 'Sora', sans-serif;
  font-size: 14px;
  color: #1a1a1a;
  background: #fff;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

/* ============================================================================
   CSS CUSTOM PROPERTIES (DESIGN TOKENS)
   ============================================================================ */

:root {
  /* Colors - Primary Palette */
  --color-primary: #06b6d4;
  --color-primary-light: #22d3ee;
  --color-primary-dark: #0891b2;

  /* Colors - Status */
  --color-success: #22c55e;
  --color-success-light: #86efac;
  --color-warning: #eab308;
  --color-error: #ef4444;
  --color-error-light: #fca5a5;

  /* Colors - Neutral Grayscale */
  --color-dark: #0a0a0a;
  --color-near-black: #111;
  --color-gray-900: #1a1a1a;
  --color-gray-800: #262626;
  --color-gray-700: #404040;
  --color-gray-600: #525252;
  --color-gray-500: #737373;
  --color-gray-400: #a3a3a3;
  --color-gray-300: #d4d4d4;
  --color-gray-200: #e5e5e5;
  --color-gray-100: #f5f5f5;
  --color-white: #fff;

  /* Colors - Backgrounds */
  --bg-default: #fff;
  --bg-alt: #f9f9f9;
  --bg-muted: #f5f5f5;
  --bg-dark: #0a0a0a;
  --bg-dark-secondary: #111;

  /* Colors - Borders */
  --border-default: #e5e5e5;
  --border-dark: rgba(255,255,255,0.06);
  --border-subtle: rgba(0,0,0,0.04);

  /* Spacing */
  --space-0: 0;
  --space-1: 4px;
  --space-2: 8px;
  --space-3: 12px;
  --space-4: 16px;
  --space-5: 20px;
  --space-6: 24px;
  --space-7: 28px;
  --space-8: 32px;
  --space-10: 40px;
  --space-12: 48px;
  --space-14: 56px;
  --space-16: 64px;

  /* Sizing */
  --size-xs: 24px;
  --size-sm: 32px;
  --size-md: 40px;
  --size-lg: 48px;
  --size-xl: 56px;

  /* Typography */
  --font-family-ui: 'Sora', sans-serif;
  --font-family-code: 'Source Code Pro', monospace;
  --font-family-brand: 'Carrol', 'Sora', sans-serif;

  --font-size-xs: 10px;
  --font-size-sm: 11px;
  --font-size-base: 12px;
  --font-size-md: 14px;
  --font-size-lg: 16px;
  --font-size-xl: 18px;
  --font-size-2xl: 20px;
  --font-size-3xl: 24px;
  --font-size-4xl: 28px;
  --font-size-5xl: 32px;

  --font-weight-light: 300;
  --font-weight-normal: 400;
  --font-weight-medium: 500;
  --font-weight-semibold: 600;
  --font-weight-bold: 700;

  /* Border Radius */
  --radius-sm: 4px;
  --radius-md: 6px;
  --radius-lg: 8px;
  --radius-xl: 10px;
  --radius-2xl: 12px;
  --radius-3xl: 16px;
  --radius-full: 9999px;

  /* Transitions */
  --transition-fast: 0.12s ease;
  --transition-base: 0.15s ease;
  --transition-slow: 0.2s ease;

  /* Shadows */
  --shadow-sm: 0 1px 2px rgba(0,0,0,0.05);
  --shadow-md: 0 4px 6px rgba(0,0,0,0.1);
  --shadow-lg: 0 10px 15px rgba(0,0,0,0.1);
  --shadow-xl: 0 20px 25px rgba(0,0,0,0.1);
  --shadow-phone: 0 20px 60px rgba(0,0,0,0.25), 0 0 0 1px rgba(255,255,255,0.04);
  --shadow-dark: 0 12px 40px rgba(0,0,0,0.2), 0 0 0 1px rgba(255,255,255,0.04);
}

/* ============================================================================
   TYPOGRAPHY
   ============================================================================ */

h1, h2, h3, h4, h5, h6 {
  font-weight: var(--font-weight-semibold);
  line-height: 1.2;
}

h1 { font-size: var(--font-size-5xl); }
h2 { font-size: var(--font-size-4xl); }
h3 { font-size: var(--font-size-3xl); }
h4 { font-size: var(--font-size-2xl); }
h5 { font-size: var(--font-size-xl); }
h6 { font-size: var(--font-size-lg); }

p {
  font-size: var(--font-size-md);
  line-height: 1.6;
}

code, pre {
  font-family: var(--font-family-code);
  font-size: var(--font-size-sm);
}

/* ============================================================================
   LAYOUT & CONTAINER
   ============================================================================ */

.container {
  width: 100%;
  max-width: 1440px;
  margin: 0 auto;
  padding: 0 var(--space-6);
}

.grid {
  display: grid;
  gap: var(--space-4);
}

.grid-2 { grid-template-columns: repeat(2, 1fr); }
.grid-3 { grid-template-columns: repeat(3, 1fr); }
.grid-4 { grid-template-columns: repeat(4, 1fr); }

.flex {
  display: flex;
  align-items: center;
}

.flex-col { flex-direction: column; }
.flex-between { justify-content: space-between; }
.flex-center { justify-content: center; }
.gap-1 { gap: var(--space-1); }
.gap-2 { gap: var(--space-2); }
.gap-3 { gap: var(--space-3); }
.gap-4 { gap: var(--space-4); }

/* ============================================================================
   HEADER & NAVIGATION
   ============================================================================ */

.header {
  background: var(--bg-default);
  border-bottom: 1px solid var(--border-default);
  padding: var(--space-4) var(--space-6);
  display: flex;
  align-items: center;
  justify-content: space-between;
  height: 60px;
}

.header-dark {
  background: var(--bg-dark);
  border-color: var(--border-dark);
}

.brand {
  display: inline-flex;
  align-items: center;
  gap: var(--space-1);
  font-family: var(--font-family-brand);
  font-size: var(--font-size-sm);
  letter-spacing: 2px;
  color: var(--color-white);
  text-decoration: none;
}

.brand-c {
  margin-right: -0.08em;
}

.brand-etc {
  font-weight: var(--font-weight-bold);
  opacity: 0.3;
}

/* Globe */
.globe-wrap {
  perspective: 800px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
}

.globe {
  position: relative;
  transform-style: preserve-3d;
  animation: spin 14s linear infinite;
}

@keyframes spin {
  from { transform: rotateY(0deg) rotateX(-8deg); }
  to { transform: rotateY(360deg) rotateX(-8deg); }
}

/* Status pill */
.status-pill {
  display: flex;
  align-items: center;
  gap: var(--space-1);
  padding: var(--space-1) var(--space-3);
  border-radius: var(--radius-full);
  background: rgba(34, 197, 94, 0.1);
}

.status-dot {
  width: 5px;
  height: 5px;
  border-radius: 50%;
  background: var(--color-success);
  animation: blink 2s infinite;
}

@keyframes blink {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.15; }
}

.status-text {
  font-family: var(--font-family-code);
  font-size: var(--font-size-xs);
  color: var(--color-success);
  letter-spacing: 1px;
}

/* Navigation */
.nav-bar {
  display: flex;
  padding: 0 var(--space-6);
  border-bottom: 1px solid var(--border-default);
}

.nav-item {
  padding: var(--space-3) var(--space-4);
  font-size: var(--font-size-sm);
  font-weight: var(--font-weight-medium);
  cursor: pointer;
  border-bottom: 2px solid transparent;
  transition: all var(--transition-fast);
}

.nav-item:hover {
  color: var(--color-primary);
}

.nav-item.active {
  border-bottom-color: var(--color-primary);
  color: var(--color-primary);
}

/* Live indicator */
.live-bar {
  display: flex;
  align-items: center;
  gap: var(--space-5);
  padding: var(--space-2) var(--space-6);
  border-bottom: 1px solid var(--border-default);
  background: rgba(34, 197, 94, 0.02);
}

.live-tag {
  font-family: var(--font-family-code);
  font-size: var(--font-size-xs);
  letter-spacing: 2px;
  color: var(--color-success);
  text-transform: uppercase;
}

/* ============================================================================
   CARDS & PANELS
   ============================================================================ */

.card {
  background: var(--bg-default);
  border: 1px solid var(--border-default);
  border-radius: var(--radius-lg);
  padding: var(--space-6);
  transition: all var(--transition-base);
}

.card:hover {
  border-color: var(--color-primary);
  box-shadow: var(--shadow-md);
}

.card-dark {
  background: var(--bg-dark);
  border-color: var(--border-dark);
  color: rgba(255, 255, 255, 0.7);
}

.card-dark:hover {
  border-color: var(--color-primary);
}

.stat-card {
  padding: var(--space-4);
  border-radius: var(--radius-md);
  text-align: center;
}

.stat-val {
  font-family: var(--font-family-code);
  font-size: var(--font-size-4xl);
  font-weight: var(--font-weight-semibold);
}

.stat-lbl {
  font-family: var(--font-family-code);
  font-size: var(--font-size-xs);
  letter-spacing: 2px;
  margin-top: var(--space-2);
  text-transform: uppercase;
  color: rgba(0, 0, 0, 0.4);
}

.stat-card-dark .stat-lbl {
  color: rgba(255, 255, 255, 0.2);
}

/* ============================================================================
   BUTTONS
   ============================================================================ */

.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-2);
  padding: var(--space-2) var(--space-4);
  border: none;
  border-radius: var(--radius-lg);
  font-family: var(--font-family-ui);
  font-size: var(--font-size-sm);
  font-weight: var(--font-weight-semibold);
  cursor: pointer;
  transition: all var(--transition-base);
  text-decoration: none;
  white-space: nowrap;
  user-select: none;
}

.btn-primary {
  background: var(--color-primary);
  color: var(--color-white);
}

.btn-primary:hover {
  background: var(--color-primary-dark);
}

.btn-success {
  background: var(--color-success);
  color: var(--color-white);
}

.btn-success:hover {
  background: #16a34a;
}

.btn-error {
  background: rgba(239, 68, 68, 0.15);
  color: var(--color-error);
  border: 1px solid rgba(239, 68, 68, 0.2);
}

.btn-error:hover {
  background: rgba(239, 68, 68, 0.25);
}

.btn-secondary {
  background: rgba(255, 255, 255, 0.03);
  border: 1px solid rgba(255, 255, 255, 0.06);
  color: rgba(255, 255, 255, 0.35);
}

.btn-secondary:hover {
  background: rgba(255, 255, 255, 0.06);
  color: rgba(255, 255, 255, 0.6);
}

.btn-ghost {
  background: transparent;
  border: 1px solid var(--border-default);
  color: var(--color-gray-600);
}

.btn-ghost:hover {
  border-color: var(--color-gray-400);
  color: var(--color-gray-700);
}

.btn-sm {
  padding: var(--space-1) var(--space-3);
  font-size: var(--font-size-xs);
  border-radius: var(--radius-md);
}

.btn-md {
  padding: var(--space-2) var(--space-4);
}

.btn-lg {
  padding: var(--space-3) var(--space-6);
  font-size: var(--font-size-md);
}

.btn-block {
  width: 100%;
}

/* ============================================================================
   FORMS & INPUTS
   ============================================================================ */

.form-group {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
  margin-bottom: var(--space-4);
}

.form-label {
  font-size: var(--font-size-sm);
  font-weight: var(--font-weight-medium);
  color: var(--color-gray-700);
}

.form-input,
.form-select,
.form-textarea {
  width: 100%;
  padding: var(--space-2) var(--space-3);
  border: 1px solid var(--border-default);
  border-radius: var(--radius-lg);
  font-family: var(--font-family-ui);
  font-size: var(--font-size-sm);
  transition: all var(--transition-fast);
}

.form-input:focus,
.form-select:focus,
.form-textarea:focus {
  outline: none;
  border-color: var(--color-primary);
  box-shadow: 0 0 0 3px rgba(6, 182, 212, 0.1);
}

.form-textarea {
  resize: vertical;
  min-height: 60px;
}

.checkbox {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  cursor: pointer;
}

.checkbox input {
  width: 18px;
  height: 18px;
  cursor: pointer;
}

/* ============================================================================
   DIALPAD & PHONE UI
   ============================================================================ */

.dialpad {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: var(--space-2);
  padding: 0 var(--space-6);
}

.key {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  height: 56px;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.06);
  border-radius: var(--radius-xl);
  cursor: pointer;
  transition: all var(--transition-fast);
  user-select: none;
}

.key:hover {
  background: rgba(255, 255, 255, 0.08);
  border-color: rgba(6, 182, 212, 0.3);
}

.key:active {
  background: rgba(6, 182, 212, 0.15);
  border-color: var(--color-primary);
  transform: scale(0.96);
}

.key-num {
  font-family: var(--font-family-ui);
  font-size: var(--font-size-xl);
  font-weight: var(--font-weight-medium);
  color: var(--color-white);
  line-height: 1;
}

.key-sub {
  font-family: var(--font-family-code);
  font-size: 8px;
  color: rgba(255, 255, 255, 0.2);
  letter-spacing: 3px;
  margin-top: var(--space-1);
}

/* Phone controls */
.controls {
  display: flex;
  gap: var(--space-2);
  padding: var(--space-5) var(--space-6);
}

.ctrl-btn {
  flex: 1;
  height: 44px;
  border-radius: var(--radius-xl);
  border: none;
  font-family: var(--font-family-ui);
  font-size: var(--font-size-sm);
  font-weight: var(--font-weight-semibold);
  letter-spacing: 1px;
  cursor: pointer;
  transition: all var(--transition-base);
  text-transform: uppercase;
}

.ctrl-call {
  background: var(--color-success);
  color: var(--color-white);
}

.ctrl-call:hover {
  background: #16a34a;
}

.ctrl-end {
  background: rgba(239, 68, 68, 0.15);
  color: var(--color-error);
  border: 1px solid rgba(239, 68, 68, 0.2);
}

.ctrl-end:hover {
  background: rgba(239, 68, 68, 0.25);
}

/* Action buttons */
.actions {
  display: flex;
  gap: var(--space-1);
  padding: 0 var(--space-6) var(--space-4);
}

.act-btn {
  flex: 1;
  height: 36px;
  border-radius: var(--radius-lg);
  background: rgba(255, 255, 255, 0.03);
  border: 1px solid rgba(255, 255, 255, 0.06);
  font-family: var(--font-family-code);
  font-size: 9px;
  color: rgba(255, 255, 255, 0.35);
  letter-spacing: 1px;
  cursor: pointer;
  transition: all var(--transition-fast);
  text-transform: uppercase;
}

.act-btn:hover {
  background: rgba(255, 255, 255, 0.06);
  color: rgba(255, 255, 255, 0.6);
}

/* ============================================================================
   SOFTPHONE STYLES
   ============================================================================ */

.phone {
  width: 320px;
  background: var(--bg-dark);
  border-radius: var(--radius-2xl);
  overflow: hidden;
  box-shadow: var(--shadow-phone);
}

.phone-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--space-3) var(--space-4) var(--space-2);
  border-bottom: 1px solid var(--border-dark);
}

.agent-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--space-2) var(--space-4);
  border-bottom: 1px solid var(--border-dark);
}

.agent-name {
  font-size: var(--font-size-sm);
  color: rgba(255, 255, 255, 0.7);
  font-weight: var(--font-weight-medium);
}

.agent-ext {
  font-family: var(--font-family-code);
  font-size: var(--font-size-xs);
  color: rgba(255, 255, 255, 0.25);
}

.display-area {
  padding: var(--space-6) var(--space-4);
  text-align: center;
}

.display-number {
  font-family: var(--font-family-code);
  font-size: 28px;
  font-weight: 600;
  color: var(--color-white);
  letter-spacing: 2px;
  min-height: 36px;
  transition: all var(--transition-fast);
}

.display-label {
  font-family: var(--font-family-code);
  font-size: var(--font-size-xs);
  color: rgba(255, 255, 255, 0.2);
  letter-spacing: 2px;
  margin-top: var(--space-1);
  text-transform: uppercase;
}

.display-timer {
  font-family: var(--font-family-code);
  font-size: 14px;
  color: var(--color-primary);
  margin-top: var(--space-1);
}

/* In-call state */
.phone-incall .display-number {
  color: var(--color-success);
}

.phone-incall .display-label {
  color: rgba(34, 197, 94, 0.5);
}

/* Wave animation */
.wave-bar {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 3px;
  height: 24px;
  margin-top: var(--space-2);
}

.wave-bar span {
  width: 3px;
  border-radius: 2px;
  background: var(--color-primary);
  opacity: 0.6;
  animation: wave 1.2s ease-in-out infinite;
}

.wave-bar span:nth-child(1) { height: 8px; animation-delay: 0s; }
.wave-bar span:nth-child(2) { height: 16px; animation-delay: 0.1s; }
.wave-bar span:nth-child(3) { height: 12px; animation-delay: 0.2s; }
.wave-bar span:nth-child(4) { height: 20px; animation-delay: 0.3s; }
.wave-bar span:nth-child(5) { height: 10px; animation-delay: 0.4s; }
.wave-bar span:nth-child(6) { height: 14px; animation-delay: 0.5s; }
.wave-bar span:nth-child(7) { height: 8px; animation-delay: 0.6s; }

@keyframes wave {
  0%, 100% { transform: scaleY(0.5); }
  50% { transform: scaleY(1.2); }
}

/* Minimized state */
.phone-mini {
  width: 320px;
  background: var(--bg-dark);
  border-radius: var(--radius-2xl);
  overflow: hidden;
  box-shadow: var(--shadow-dark);
  padding: var(--space-3) var(--space-4);
}

.mini-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.mini-left {
  display: flex;
  align-items: center;
  gap: var(--space-3);
}

.mini-avatar {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: rgba(6, 182, 212, 0.1);
  border: 1px solid rgba(6, 182, 212, 0.2);
  display: flex;
  align-items: center;
  justify-content: center;
  font-family: var(--font-family-ui);
  font-size: var(--font-size-sm);
  font-weight: var(--font-weight-semibold);
  color: var(--color-primary);
}

.mini-info-num {
  font-family: var(--font-family-code);
  font-size: 13px;
  color: var(--color-white);
}

.mini-info-label {
  font-family: var(--font-family-code);
  font-size: var(--font-size-xs);
  color: rgba(255, 255, 255, 0.25);
  letter-spacing: 1px;
}

.mini-timer {
  font-family: var(--font-family-code);
  font-size: 16px;
  color: var(--color-success);
  font-weight: var(--font-weight-medium);
}

.mini-controls {
  display: flex;
  gap: var(--space-2);
  margin-top: var(--space-3);
}

.mini-ctrl {
  flex: 1;
  height: 34px;
  border-radius: var(--radius-lg);
  border: 1px solid rgba(255, 255, 255, 0.06);
  background: rgba(255, 255, 255, 0.03);
  cursor: pointer;
  transition: all var(--transition-fast);
  font-family: var(--font-family-code);
  font-size: var(--font-size-xs);
  color: rgba(255, 255, 255, 0.4);
  letter-spacing: 1px;
  text-transform: uppercase;
}

.mini-ctrl:hover {
  background: rgba(255, 255, 255, 0.06);
}

.mini-ctrl.end {
  background: rgba(239, 68, 68, 0.15);
  color: var(--color-error);
  border-color: rgba(239, 68, 68, 0.2);
}

.mini-ctrl.end:hover {
  background: rgba(239, 68, 68, 0.25);
}

/* Incoming call state */
.phone-ring .display-area {
  animation: ringPulse 1.5s ease-in-out infinite;
}

@keyframes ringPulse {
  0%, 100% { background: transparent; }
  50% { background: rgba(34, 197, 94, 0.03); }
}

.ring-icon {
  width: 48px;
  height: 48px;
  border-radius: 50%;
  background: rgba(34, 197, 94, 0.1);
  border: 1px solid rgba(34, 197, 94, 0.2);
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto var(--space-3);
  animation: ringShake 0.5s ease-in-out infinite;
  font-size: 20px;
}

@keyframes ringShake {
  0%, 100% { transform: rotate(0); }
  25% { transform: rotate(12deg); }
  75% { transform: rotate(-12deg); }
}

.ring-controls {
  display: flex;
  gap: var(--space-2);
  padding: var(--space-4) var(--space-6) var(--space-5);
}

.ring-btn {
  flex: 1;
  height: 44px;
  border-radius: var(--radius-xl);
  border: none;
  cursor: pointer;
  font-family: var(--font-family-ui);
  font-size: var(--font-size-sm);
  font-weight: var(--font-weight-semibold);
  letter-spacing: 1px;
  text-transform: uppercase;
}

.ring-accept {
  background: var(--color-success);
  color: var(--color-white);
}

.ring-decline {
  background: rgba(239, 68, 68, 0.15);
  color: var(--color-error);
  border: 1px solid rgba(239, 68, 68, 0.2);
}

/* Recent calls */
.recent {
  border-top: 1px solid var(--border-dark);
  padding: var(--space-3) var(--space-4);
}

.recent-title {
  font-family: var(--font-family-code);
  font-size: var(--font-size-xs);
  color: rgba(255, 255, 255, 0.2);
  letter-spacing: 2px;
  text-transform: uppercase;
  margin-bottom: var(--space-2);
}

.recent-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--space-1) 0;
  border-bottom: 1px solid rgba(255, 255, 255, 0.03);
}

.recent-item:last-child {
  border-bottom: none;
}

.ri-left {
  display: flex;
  align-items: center;
  gap: var(--space-2);
}

.ri-icon {
  font-size: var(--font-size-xs);
}

.ri-icon.in { color: var(--color-success); }
.ri-icon.out { color: var(--color-primary); }
.ri-icon.missed { color: var(--color-error); }

.ri-num {
  font-family: var(--font-family-code);
  font-size: var(--font-size-sm);
  color: rgba(255, 255, 255, 0.6);
}

.ri-time {
  font-family: var(--font-family-code);
  font-size: var(--font-size-xs);
  color: rgba(255, 255, 255, 0.15);
}

.ri-dur {
  font-family: var(--font-family-code);
  font-size: var(--font-size-xs);
  color: rgba(255, 255, 255, 0.25);
  margin-right: var(--space-2);
}

/* ============================================================================
   TABLES
   ============================================================================ */

.table {
  width: 100%;
  border-collapse: collapse;
  font-size: var(--font-size-sm);
}

.table thead {
  background: rgba(0, 0, 0, 0.02);
  border-bottom: 1px solid var(--border-default);
}

.table th {
  padding: var(--space-3) var(--space-4);
  text-align: left;
  font-weight: var(--font-weight-semibold);
  color: var(--color-gray-700);
}

.table td {
  padding: var(--space-3) var(--space-4);
  border-bottom: 1px solid var(--border-default);
}

.table tbody tr:hover {
  background: rgba(0, 0, 0, 0.02);
}

/* ============================================================================
   BADGES & LABELS
   ============================================================================ */

.badge {
  display: inline-flex;
  align-items: center;
  gap: var(--space-1);
  padding: var(--space-1) var(--space-2);
  border-radius: var(--radius-full);
  font-size: var(--font-size-xs);
  font-weight: var(--font-weight-semibold);
  text-transform: uppercase;
  letter-spacing: 1px;
}

.badge-success {
  background: rgba(34, 197, 94, 0.1);
  color: var(--color-success);
}

.badge-warning {
  background: rgba(234, 179, 8, 0.1);
  color: var(--color-warning);
}

.badge-error {
  background: rgba(239, 68, 68, 0.1);
  color: var(--color-error);
}

.badge-info {
  background: rgba(6, 182, 212, 0.1);
  color: var(--color-primary);
}

/* ============================================================================
   RESPONSIVE & UTILITY CLASSES
   ============================================================================ */

.hidden { display: none; }
.visible { display: block; }

.text-center { text-align: center; }
.text-left { text-align: left; }
.text-right { text-align: right; }

.text-muted { color: var(--color-gray-500); }
.text-light { color: var(--color-gray-400); }
.text-bold { font-weight: var(--font-weight-bold); }

.rounded { border-radius: var(--radius-lg); }
.rounded-full { border-radius: var(--radius-full); }

.w-full { width: 100%; }
.h-full { height: 100%; }

.mt-1 { margin-top: var(--space-1); }
.mt-2 { margin-top: var(--space-2); }
.mt-3 { margin-top: var(--space-3); }
.mt-4 { margin-top: var(--space-4); }
.mt-6 { margin-top: var(--space-6); }

.mb-1 { margin-bottom: var(--space-1); }
.mb-2 { margin-bottom: var(--space-2); }
.mb-3 { margin-bottom: var(--space-3); }
.mb-4 { margin-bottom: var(--space-4); }
.mb-6 { margin-bottom: var(--space-6); }

.p-2 { padding: var(--space-2); }
.p-3 { padding: var(--space-3); }
.p-4 { padding: var(--space-4); }
.p-6 { padding: var(--space-6); }

@media (max-width: 768px) {
  .grid-2, .grid-3, .grid-4 {
    grid-template-columns: 1fr;
  }
}